Accessibility Statement

Updated: June 2018. 

General strives to ensure that its services are accessible to people with disabilities. has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.0).

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears on the left-center side of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. 

Despite our efforts to make all pages and content on fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Customer Support as follows: 

Regular: (831) 625-6159
TDD/TTY: 711

Accessibility Help Center at Carmel Hearing Aids

As a client, you can use during our normal business hours (Monday through Friday between 8:00 am - Noon and 1:00 pm - 4:30 pm) for your hearing aid information and servicing needs. To ensure that individuals with disabilities have access to our goods and services, we provide the following.

  • Telecommunications Relay Service
  • Website Accessibility
  • Reader Services
  • Physically Accessible Locations
  • Accessible Forms and Account Agreements
  • Form Services

There are many forms that are available via, allowing you to open an account without the need to fill out a paper form.

If you prefer to have someone assist you with filling out a form online, please contact us at the number below:

Regular: (831) 625-6159
TDD/TTY: 711

Telecommunications Relay Services

Carmel Hearing Aids clients who are deaf or hard of hearing, or who have speech disabilities, can contact us via the California relay service, during our normal business hours (Monday through Friday between 8:00 am - Noon and 1:00 pm - 4:30 pm). We’ll also gladly accept calls from other relay services. Please see the dedicated section below devoted to The California Relay Service (CRS) to learn more.

Website Accessibility

Most browsers have built-in accessibility features that supports, from the ability to change colors, contrast, and text size to using screen readers and skip controls.

To zoom in or out on a web page: 

  • Windows OS: To zoom in, press CTRL + PLUS SIGN (+). To zoom out, press CTRL + MINUS SIGN (–). 
  • Mac OS: To zoom in, press COMMAND + PLUS SIGN (+). To zoom out, press COMMAND + MINUS SIGN (–)
    to change foreground and background colors: 
  • Internet Explorer: Select Tools > Internet Options > General dialog page, and the Colors button. Check the dialog boxes to set individual preferences. 
  • Firefox: Select Tools > Options. In the dialog box, select General > Fonts & Colors. 
  • Opera: Select Tools > Preferences. In the dialog box, select Fonts and Page Style. 
  • Safari does not currently have options to change text and background colors.

If you have questions or concerns about the accessibility of please call (831) 625-6159 or email us.

Physically Accessible Locations

Carmel Hearing Aids monitors our practice location for compliance with ADA requirements and state and local accessibility laws. If you have a question about access and parking at our location please contact us. We have plentiful parking and convenient wheelchair access. There are two parking spots in front of our office reserved for our patrons. Our patrons can park anywhere in the parking lot. There is also a dedicated handicap parking spot right in front of the office close to an access ramp that leads into our practice. Walk-ins are welcome. Appointments are recommended.

Reader Services

We are available during our normal business hours (Monday through Friday between 8:00 am - Noon and 1:00 pm - 4:30 pm) to help and will gladly read documents or information to you over the phone. 
General: (831) 625-6159
TDD/TTY: 711

Relay Calls: Using the California Relay Service (CRS) 

If you have limitations hearing or speaking a specially-trained Communications Assistant (CA) can relay telephone conversations for all of your calls.

Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard telephone. Friends, family, and business contacts can dial 711 for Relay calls, too.If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality- and language-specific numbers below. The call will be routed to the CRS provider. 

CRS provides a variety of modalities: Modal ties are the type of service used based on the communication needs of the call parties.

Federal regulations specify very strict confidentiality requirements for CAs of all Relay services. No part of the conversation that takes place between callers is revealed or recorded in written, verbal, or any other form. CRS CAs do not participate in the conversation and acquire no benefit from information relayed. 

Type of Call Language Toll-free 800 Number
to Voice
Voice to
From or
Speech-to- Speech